FAQ

All The Questions In Your Mind


Got A Question? We’re Here To Help.

  • How do I know I can trust this agency?

    Gezenthi Travel Agency has been organizing tours with a professional team for more than 20 years. There are a lot of experiences included in our book during more than this whole 2 decades. 


  • What kind of tours you are organizing?

    Gezenthi Travel organizes tours from many regions in Turkey according to demand and guest requests. 


    Our packaged tours are Cappadocia tour (from 1 day to 3 days)


    Anatolia Tour (from 7 days to 12 days) 


    But the most preferred ones are, Ephesus Tour From Izmir, Pamukkale Tour, and Virgin Mary Tour and in the summer season Çeşme, Alacati Tour. 

  • How can I make a reservation?

    You can easily make a reservation via gezenthings.com to attend our tours. After you book, our customer service will contact you. 



  • What are the conditions of participation in the tour?

    Every individual and family from all over the world can join our tours. There are no conditions. You can make a reservation and have a wonderful holiday experience.

  • Why do I need a travel agent.

    If you want to make a tour with no stress and feel safe with a local guide and also Gezenthi Travel’s organization specialists will help you in every case you need. 

  • What's included in your vacation packages?

    Package contents vary from tour to tour. But you can reach the all itinerary if you click the tour that you are interested in. 

  • What payment methods do you accept?

    The deposit payment will be paid when the reservation is made. We accept Visa, Access, Mastercard, or Cash, also Money Order (transfer).


  • Who do I contact if I miss my flight due to unforeseen circumstances or any trouble?

    There are some of the links are attached to the website, you can use them. Also, phone numbers and mail addresses are going to deliver to you at the first stage of your booking. 

  • Which companies you are partnering with?

     Gezenthi Travel’s global partners are TripAdvisor, TUI, Viator, GetYourGuide, Paximum, Musement, Turkish Airlines, Pegasus Airlines, Sunexpress and Corendon Airlines etc. 

  • Do your organization specialists book airfare and hotel accommodation or transfer?

    Actually, we do. If you need any help with these subjects, you can ask the specialists that you are in contact with.


  • How many hours do the tours last?

    Gezenthi Travel tours vary according to tour options. There are realistic details on the tour pages.


  • What Should I Do After Reservation?

    After your reservation is made, our customer representative will reach you and transfer the information and details during the tour and tour to you. Please provide correct contact addresses

Payments


  • What are your payment methods?

    We have 3 different payment methods. Online secure payment by debit card, payment by deposite and payment at the start of the tour.


  • Is Online Payment Safe?

    Your online payments are protected by an SSL certificate and you can make hassle-free payments with the 3D payment method.


  • Is there installment for credit card?

    Depending on your bank, installments are available with many banks. Please check beforehand.


  • Will I pay the price I see?

    Yes. You will pay the price you see on the payment screen.


  • Can I take more than one tour?

    Yes. To purchase more than one tour, you can make a reservation by adding the tour you want to your cart.


  • What payments do you accept?

    In addition to payment methods such as debit card, credit card and money order, you can pay at the start of the tour.


  • Can I pay later?

    After your reservation is made, you can pay at the start of the tour.


  • Can I Cancel a Tour?

    Yes. You can cancel your tour whenever you want.


  • Can I Change the Reservation Date?

    You can change your reservation to the date you want by contacting our customer representative.


  • Can I get a refund in case of tour cancellation?

    Yes, you can get your payment back without interruption in case of tour cancellation.


  • Do tour prices include entrance tickets?

    We offer packages for many tours including tickets and transfers. But we still have some alternative tours. Please check the tour programs for this.


  • Are you billing?

    Yes, we are official agents and we issue invoices.

Tours

  • Which regions do you have tours to?

    We have tours to many regions of Turkey. For more information, visit gezenthings.com/destination.


  • Who will meet us on tours?

    Our transfer vehicle and professional guide will meet you at the beginning of the tour.


  • What are the extra fees?

    Check personal expenses and external expenses included in tour packages.


  • Ephesus Entry prices?

    Ephesus entrance prices change regularly. Please check the current price list https://muze.gov.tr/muze-detay?DistId=EFS&SectionId=EFS01 to follow.


  • Ephesus Terrace Houses Fee

    Terrace houses in the ancient city of Ephesus can be visited for an extra entrance fee.


  • How many hours does it take to visit Ephesus?

    Visiting the ancient city of Ephesus, accompanied by a professional tourist guide, varies between 4 and 6 hours.


  • I'm having trouble with my part, what should I do?

    We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.

  • How long does it take to ship to me?

    We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.


  • Are Ephesus Tour and Virgin Mary tour available on the same day?

    Yes. We have a tour that covers visiting both regions on the same day.


  • Is Pamukkale Antique Pool Included in the Price?

    Yes. The ancient pool can be used with an extra fee. The current price is 200 Turkish lira for 2023. 



  • What currency are tours sold in?

    Our tours are generally seen on the website in euro. But you can pay by converting your own currency.


  • Why should I choose you?

    We have been professionally serving thousands of our guests for 24 years without any problems. We have the highest satisfaction score on all platforms in our field. Tripadvisor


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